Treatment Terms and Conditions

Cancellation Policy

Our cancellation policy is that a full refund will be given if cancellation is 24 hours or more before the appointment. If less than 24 hrs notice is given then 50% is payable, unless you re-book within the next 7 days.

Missed Appointments

If you re-book within the next 7 days then no charge will be made. If booking an appointment after 7 days, 50% will be payable for the missed appointment before any further appointments will be made.

If you have a pre-paid course of treatments and miss an appointment, you will forfeit one of the treatments if you do not re-book within 7 days.

Gratuities

If you would like to show your therapist your thanks please do so in person as this cannot be added to the bill if paying by card.

Gift Vouchers

Gift vouchers can be redeemed against or used as part payment towards any Body & Sole treatments or products.Cash will not be given in exchange for vouchers.

In the case of a specific treatment or product, the price is valid for 6 months from the day of purchase.If prices differ after this time, the difference will be payable.

Vouchers expire 6 months from day of purchase so if you cannot use your voucher within this time, please let us know so that we can discuss possible alternatives.This voucher is non transferable and can only be used by the person named above and not in conjunction with any other offers.